Real Property Assessment Division
City & County of Honolulu

The Honolulu Real Property Assessment Division (RPAD) contacted RevaComm to create a radical redesign of its website — one that emphasizes a deeper commitment to its users. They wanted a modern platform that would allow users to find and navigate through information easily and intuitively. A platform that prioritized the needs of people first.

Working with major stakeholders at RPAD, we started by gathering insights into what users wanted. From department leaders and employees, to property owners and managers, a wide slice of the community was tapped for information.

Our objective was to design a product that would further simplify how users interact with the website. By increasing the site’s accessibility, we would make it easier for residents to find answers to their property-related questions. Offering timely and reliable information while making processes easier.

While the new site has a clean, modern feel, much of the real work shines on the development side of the project. New features include increased security, and a unique multiple appeal function that allows property owners to file multiple appeals in a single transaction through a new cart feature.

The site still boasts a custom, online process that gives users the ability to register and receive assessment notifications via email, and submit exemptions and appeals online. This system drastically decreases the number of hours needed to process exemptions and appeals and helps streamline the submissions process.

Work Samples

  • Increased efficiency for the City & County of Honolulu …and better UX for users

    City + County of Honolulu

    PROCESS IMPROVEMENT
  • Making online banking quicker, easier and mobile for ASB

    American Savings Bank

    WEB MARKETING
  • Building a sense of stewardship while striving to protect Oahu’s precious water resources.

    Board of Water Supply

    WEB MARKETING
  • Servco empowers users to build vehicles online for this leading luxury brand

    Lexus Hawaii

    WEB MARKETING
  • Smart technology for Subaru Hawaii’s smart audience

    Subaru Hawaii

    WEB MARKETING
  • Select, build, price and request Toyota info online

    Toyota Hawaii

    WEB MARKETING
  • Complex data reports are simplified for Hawaii Health Data Warehouse

    Hawaii Health Data Warehouse

    PROCESS IMPROVEMENT
  • A mobile-first solution for this new Hawaii law firm

    ES&A Law Firm

    WEB MARKETING
  • Providing comprehensive and cost-effective employee relations solutions for Hawaii Businesses

    Hawaii Employers Council

    WEB MARKETING
  • Making the ride smoother for DOT staff to manage pavement conditions

    State of Hawaii DOT

    APPLICATION DEVELOPMENT
  • Helping to instill a life-long enthusiasm for learning and growing in Hawaii

    Central Union Preschool

    INTERACTIVE